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At Alexis Isabel, we are happy to offer the option of pre-ordering select shoe styles. 

Pre-Order FAQs

Q. What are Pre-Orders?

A. Pre-Orders allow you to reserve shoes from upcoming collections before they sell out. 

Q. How do I Pre-Order shoes?

A. When a shoe style is available for pre-order, it will be marked as "Pre-Order" on the shoe style's webpage. You'd add the pre-order shoes to your cart just as you would when making a regular purchase and proceed to checkout. When checking-out you will be charged for the pre-ordered item.

Q. When will I be charged for my Pre-Order?

A. After placing the pre-ordered shoes in your cart and proceeding to checkout, you will be charged at checkout. 

Q: When will my Pre-Order be shipped to me?

A. An approximate shipping date for each pre-order shoe style is listed under the shoe style's description. We will ship your pre-order as soon as it is available. Once each pre-order ships, you will be emailed with the tracking information. 

Q. Can I change the size or color of my Pre-Ordered shoes?

A. If you would like to change the size or color of your pre-ordered shoes, please email within 3 days of placing your original order. We will be happy to modify your order for you. 

Q. Can I cancel my Pre-Order?

A. Yes, you can cancel your pre-order within 3 days of placing your original order. Please email and our customer service team will be happy to assist you. You will be refunded to your original form of payment. 

Q. Can I exchange or return my Pre-Order?

A. Yes, you can exchange or return your Pre-Order within 10 days from the date of delivery. Please see our Exchanges & Returns Policy for details. 

Q. Will I be notified if the Pre-Order approximate shipping date changes?

A. Yes, you will be notified via email if the approximate shipping date for a pre-order changes. 

Q. Can I Pre-Order multiple shoe styles at one time?

A. Yes, you can place as many pre-orders for shoes that are available to be pre-ordered as you like. 

Q. Can I change the shipping address of my Pre-Order?

A. Yes. To change the shipping address, please email our customer service team as soon as possible at