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Pre-Orders

At Alexis Isabel, we are happy to offer the option of pre-ordering select shoe styles. 

Pre-Order FAQs

Q. What are Pre-Orders?

A. Pre-Orders allow you to reserve shoes from upcoming collections before they sell out. 

Q. How do I Pre-Order shoes?

A. When a shoe style is available for pre-order, it will be marked as "Pre-Order" on the shoe style's webpage. You'd add the pre-order shoes to your cart just as you would when making a regular purchase and proceed to checkout. When checking-out you will be charged for the pre-ordered item.

Q. When will I be charged for my Pre-Order?

A. After placing the pre-ordered shoes in your cart and proceeding to checkout, you will be charged at checkout. 

Q: When will my Pre-Order be shipped to me?

A. An approximate shipping date for each pre-order shoe style is listed under the shoe style's description. We will ship your pre-order as soon as it is available. Once each pre-order ships, you will be emailed with the tracking information. 

Q. Can I change the size or color of my Pre-Ordered shoes?

A. If you would like to change the size or color of your pre-ordered shoes, please email orders@alexisisabel.com within 3 days of placing your original order. We will be happy to modify your order for you. 

Q. Can I cancel my Pre-Order?

A. Yes, you can cancel your pre-order within 3 days of placing your original order. Please email orders@alexisisabel.com and our customer service team will be happy to assist you. You will be refunded to your original form of payment. 

Q. Can I exchange or return my Pre-Order?

A. Yes, you can exchange or return your Pre-Order within 10 days from the date of delivery. Please see our Exchanges & Returns Policy for details. 

Q. Will I be notified if the Pre-Order approximate shipping date changes?

A. Yes, you will be notified via email if the approximate shipping date for a pre-order changes. 

Q. Can I Pre-Order multiple shoe styles at one time?

A. Yes, you can place as many pre-orders for shoes that are available to be pre-ordered as you like. 

Q. Can I change the shipping address of my Pre-Order?

A. Yes. To change the shipping address, please email our customer service team as soon as possible at orders@alexisisabel.com