Shipping

WITHIN THE USA: USPS GROUND SHIPPING TO THE CUSTOMER IS FREE WITHIN THE UNITED STATES. OTHER CHARGEABLE SHIPPING OPTIONS ARE AVAILABLE AT THE DISCRETION OF THE CUSTOMER AT CHECK-OUT. ALL SHIPPING FEES ARE NON-REFUNDABLE. SHIPPING FEES ARE NOT REFUNDABLE FOR UN-DELIVERABLE SHIPMENTS OR REFUSED SHIPMENTS.

TO UK & CANADA: USPS FIRST CLASS INTERNATIONAL SHIPPING IS OFFERED AT A FLAT RATE SHOWN AT CHECKOUT. OTHER CHARGEABLE SHIPPING OPTIONS ARE AVAILABLE AT THE DISCRETION OF THE CUSTOMER AT CHECK-OUT. ALL SHIPPING FEES ARE NON-REFUNDABLE. SHIPPING FEES ARE NOT REFUNDABLE FOR UN-DELIVERABLE SHIPMENTS OR REFUSED SHIPMENTS. IN ADDITION TO ANY SHIPPING FEES, ANY APPLICABLE FEES, CUSTOMS DUTIES, AND TAXES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. IF THE CUSTOMER DOES NOT PAY ANY APPLICABLE FEES, CUSTOMS DUTIES, AND TAXES WHEN A SHIPMENT IS DELIVERED TO THEIR HOME COUNTRY THIS COULD RESULT IN THE SHIPMENT BEING SENT BACK TO ALEXIS ISABEL, LLC. IN SUCH A CASE, A REFUND WILL NOT BE ISSUED AND THE CUSTOMER WILL RECEIVE A CREDIT FOR THEIR ORDER MINUS ANY SHIPPING FEES OR COSTS.

TO ALL OTHER COUNTRIES: USPS FIRST CLASS INTERNATIONAL SHIPPING IS OFFERED AT A FLAT RATE SHOWN AT CHECKOUT. OTHER CHARGEABLE SHIPPING OPTIONS ARE AVAILABLE AT THE DISCRETION OF THE CUSTOMER AT CHECK-OUT. ALL SHIPPING FEES ARE NON-REFUNDABLE. SHIPPING FEES ARE NOT REFUNDABLE FOR UN-DELIVERABLE SHIPMENTS OR REFUSED SHIPMENTS. IN ADDITION TO ANY SHIPPING FEES, ANY APPLICABLE FEES, CUSTOMS DUTIES, AND TAXES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. IF THE CUSTOMER DOES NOT PAY ANY APPLICABLE FEES, CUSTOMS DUTIES, AND TAXES WHEN A SHIPMENT IS DELIVERED TO THEIR HOME COUNTRY THIS COULD RESULT IN THE SHIPMENT BEING SENT BACK TO ALEXIS ISABEL, LLC. IN SUCH A CASE, A REFUND WILL NOT BE ISSUED AND THE CUSTOMER WILL RECEIVE A CREDIT FOR THEIR ORDER MINUS ANY SHIPPING FEES.

RETURNS/EXCHANGES:

FOR CUSTOMERS WITHIN THE U.S.:

WE OFFER RETURNS FOR CUSTOMERS WITHIN THE UNITED STATES FOR A FLAT SHIPPING RATE OF $10.

TO REQUEST A RETURN, PLEASE EMAIL ORDERS@ALEXISISABEL.COM
AND INCLUDE:

THIS COMPLETED RETURN FORM
A COPY OF YOUR RECEIPT

ONCE YOUR REQUEST IS RECEIVED, A RETURN SHIPPING LABEL WILL BE EMAILED TO YOU.

PLEASE NOTE:

THE $10 FEE WILL BE DEDUCTED FROM YOUR REFUND TOTAL.

THE $10 FEE APPLIES EVEN IF YOUR RETURN IS NOT APPROVED DUE TO ITEMS BEING WORN, DAMAGED, OR NOT MEETING OUR RETURN REQUIREMENTS.

FOR ALL OTHER CUSTOMERS IN THE REST OF THE WORLD:

THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES WHEN REQUESTING AN EXCHANGE OR RETURN. IF THE CUSTOMER REQUIRES ASSISTANCE CONTACTING A COURIER AND SCHEDULING A PICK-UP OF THE ITEM(S) TO BE RETURNED, PLEASE EMAIL ORDERS@ALEXISISABEL.COM. THE CUSTOMER IS ALSO RESPONSIBLE FOR SHIPPING FEES IF MERCHANDISE IS DENIED EXCHANGE AND MUST BE RETURNED TO THE CUSTOMER. WHEN REQUESTING A RETURN, PLEASE EMAIL ORDERS@ALEXISISABEL.COM AND INCLUDE THIS COMPLETED FORM AND RECEIPT.

FOR THE FULL RETURN/EXCHANGE POLICY, PLEASE CLICK HERE .

WHEN SENDING US AN ITEM TO BE EXCHANGED, IT IS REQUIRED THAT THE CUSTOMER USES A TRACEABLE SHIPPING SERVICE AND PURCHASES SHIPPING INSURANCE. WE DO NOT GUARANTEE THAT WE WILL RECEIVE YOUR ITEM.

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY.